And On A Personal Note…
I thought long and hard before making the decision to post the following, for two reasons: one, in the broader scheme of things it is a quite negligible plaint, and…
customer service
Your Call Is, Truly, Unimportant to Us, Stay on the Line..or Hang Up, we Don’t Care…
Customer service is becoming more Kafkaesque by the day Companies like to deflect problems with call-centre bureaucracy then use social media to show they’re just like us. They’re not Oscar…
Apple Store revisited – I’m back to being a fan
It’s now abundantly clear to me why the geniuses at the Apple store needed my computer to test my battery. I went back just after opening Friday morning (I would…
Negative Apple Store experience
I just sent this to Apple’s customer service via their website feedback form.
Going, going, gone… from Hostpapa
I’ll be moving to a new server in the next week or so. That means there may be a downtime of several days until I get everything fixed and running…
Credit where due…
I’m becoming increasingly impressed with the degree to which some public and private organisations are using social media to improve customer service. Case in point: the hydro pole in my…
Rogers and Me Part 2: When You Have A Monopoly I Guess You Don’t Have to Tell Your Customers What They Are Paying For
After my original attempts to get Rogers to answer my questions via e-mail failed I posted my questions to Google Drive (originally Google Docs) and tweeted the location to them…
Rogers and Me Part 2: When You Have A Monopoly I Guess You Don’t Have to Tell Your Customers What They Are Paying For
After my original attempts to get Rogers to answer my questions via e-mail failed I posted my questions to Google Drive (originally Google Docs) and tweeted the location to them…
Rogers and Me Part 2: When You Have A Monopoly I Guess You Don’t Have to Tell Your Customers What They Are Paying For
After my original attempts to get Rogers to answer my questions via e-mail failed I posted my questions to Google Drive (originally Google Docs) and tweeted the location to them…
The $700 plate of noodles
When I moved to Vancouver last year, I found this tiny Thai restaurant in my neighbourhood. As a lunch special, they offered a tasty plate of pad thai for $7…
Rogers and Me: Father Corporation Knows Best in Mister Rogers Neighbourhood
I prefer to deal with companies using email because it allows me to carefully ask questions and carefully consider the answers before asking follow-up question, as well as providing a…
Hostile corporate messaging
Further to my post the other day about Fabricland, here’s a photograph of the sign that hangs over the check-out area. I know it’s hard to read, so I’ve transcribed…
Announcing the Worst Customer Service Contest
Let’s have a Worst Customer Service contest! I’m going to nominate Fabricland on Merivale Road for their absence of customer service. I bought thread there yesterday. In fact, I’m a…
Shaw Cable’s Dismissive, Dodging Customer Service
Shaw, the Corporation If you are a lower mainland Shaw Cable customer you may have noticed a quite vague notification of a $5 bill increase coming in June. It is…