This article was written by David Eaves, lecturer at the Harvard Kennedy School, Tom Loosemore, Partner at Public Digital, with Tommaso Cariati and Blanka Soulava, students at the Harvard Kennedy School. It first appeared in Apolitical. Government digital services have proven critical to the pandemic response. As a result, the
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eaves.ca: Government, Digital Services & IT Procurement Reform
Next semester I’ll be teaching a course on why healthcare.gov initially turned into a disaster. Why? Because sadly, the failure of healthcare.gov was not special. Conservative estimates suggest over half of all IT projects are not completed on time or on budget. Others suggest the numbers are higher still. What
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