Politics and its Discontents: And On A Personal Note…

I thought long and hard before making the decision to post the following, for two reasons: one, in the broader scheme of things it is a quite negligible plaint, and two, it perhaps exposes me as the petty and vindictive person that I on occasion can be. On the other hand, since it deals with ...

Left Over: Your Call Is, Truly, Unimportant to Us, Stay on the Line..or Hang Up, we Don’t Care…

Customer service is becoming more Kafkaesque by the day Companies like to deflect problems with call-centre bureaucracy then use social media to show they’re just like us. They’re not Oscar Rickett theguardian.com, Thursday 2 October 2014 14.26 BST     Here is an article i read in the Guardian, and  though it  mostly centers on ...

cmkl: Apple Store revisited – I’m back to being a fan

It’s now abundantly clear to me why the geniuses at the Apple store needed my computer to test my battery. I went back just after opening Friday morning (I would recommend that if you – like me – don’t like crowded stores in malls) for my appointment. Rideau in fact opens the store half an ...

cmkl: Negative Apple Store experience

I just sent this to Apple’s customer service via their website feedback form.

Scripturient: Blog & Commentary: Going, going, gone… from Hostpapa

I’ll be moving to a new server in the next week or so. That means there may be a downtime of several days until I get everything fixed and running properly on the new servers. I’ve tested everything and it seems okay, but… something always goes awry. For about the next two weeks, this blog ...

Trashy's World: Credit where due…

I’m becoming increasingly impressed with the degree to which some public and private organisations are using social media to improve customer service. Case in point: the hydro pole in my elderly neighbour’s back yard had begun to tilt dramatically over the past year or so. So much so that my cable and phone lines were ...

THE FIFTH COLUMN: Rogers and Me Part 2: When You Have A Monopoly I Guess You Don’t Have to Tell Your Customers What They Are Paying For

After my original attempts to get Rogers to answer my questions via e-mail failed I posted my questions to Google Drive (originally Google Docs) and tweeted the location to them and finally got answers via Twitter, 140 characters at a time. That brought me to the next stage of the decision making process, which was ...

THE FIFTH COLUMN: Rogers and Me Part 2: When You Have A Monopoly I Guess You Don’t Have to Tell Your Customers What They Are Paying For

After my original attempts to get Rogers to answer my questions via e-mail failed I posted my questions to Google Drive (originally Google Docs) and tweeted the location to them and finally got answers via Twitter, 140 characters at a time. That brought me to the next stage of the decision making process, which was ...

THE FIFTH COLUMN: Rogers and Me Part 2: When You Have A Monopoly I Guess You Don’t Have to Tell Your Customers What They Are Paying For

After my original attempts to get Rogers to answer my questions via e-mail failed I posted my questions to Google Drive (originally Google Docs) and tweeted the location to them and finally got answers via Twitter, 140 characters at a time. That brought me to the next stage of the decision making process, which was ...

Rob Maguire: The $700 plate of noodles

When I moved to Vancouver last year, I found this tiny Thai restaurant in my neighbourhood. As a lunch special, they offered a tasty plate of pad thai for $7 from 11am–3pm. I was soon eating there once or twice a week, often bringing along my partner or a hungry friend. One afternoon, I wrapped ...

THE FIFTH COLUMN: Rogers and Me: Father Corporation Knows Best in Mister Rogers Neighbourhood

I prefer to deal with companies using email because it allows me to carefully ask questions and carefully consider the answers before asking follow-up question, as well as providing a written record of the information received. I was quite surprised to find that Rogers Communications, which considers itself to be the best Internet service in ...

knitnut.net: Hostile corporate messaging

  Further to my post the other day about Fabricland, here’s a photograph of the sign that hangs over the check-out area. I know it’s hard to read, so I’ve transcribed it for you. It’s especially fun if you read it out loud. Shout whenever you get to the all-caps or bold parts.     ...

knitnut.net: Announcing the Worst Customer Service Contest

Let’s have a Worst Customer Service contest! I’m going to nominate Fabricland on Merivale Road for their absence of customer service. I bought thread there yesterday. In fact, I’m a card-carrying member of Fabricland, and I go there fairly regularly. So they weren’t just having an off-day. I got to the cash with my three ...

Politics, Re-Spun: Shaw Cable’s Dismissive, Dodging Customer Service

Shaw, the Corporation If you are a lower mainland Shaw Cable customer you may have noticed a quite vague notification of a $5 [plus HST] bill increase coming in June. It is followed by a great deal of vague advertising fluff indicating that something awesome was about to happen, but no actual details in order ...